This warranty covers the replacement of the broken unit at our discretion. The warranty does not cover damage caused by accident, misuse, abuse, neglect, lightning, power surges, unauthorized product modification, or repairs. ![]() Orders from the Official website, please including an explanation and photographs stating the reason for your request. Regarding the problems not mentioned below, If you are not satisfied with your purchase, please take advantage of our cancellation policy and return policy. Free replacement of the defective headphones can ONLY be requested ONCE during 24 months warranty period. We have a QA team to check your order products before they are packed and sent, but sometimes a return or an exchange is necessary. sticks to the tenet of "quality first, customer foremost". You can claim your 24 monthly warranty at. If you decide to change your shipping address within 24 hours, please write to us soon as you place your order. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. For more information on these fees, please contact your local customs office. We cannot advise as to what the costs will be, as they vary by country. Please note that OneOdio does not have any control over duties and taxes. International: Orders may be subject to duties and taxes, and customers are responsible for these fees. Note: Due to COVID-19, some orders may experience processing and delivery delays. For express shipping, we use parcel shippers like UPS, FedEx, or DHL depending on your location. ![]() ![]() For free/standard shipping, we use your local postal services such as USPS, Royal Mail, and LePost. Ship to the other countries 15~45 working days Ship to the United Kingdom 7~15 working days The time frame of order delivery is divided into two parts:įor In-Stock items, generally, it will take 1-2 business days for us to process your order.įor Pre - Order items, generally, it will take around 30 days (Specific time would be mentioned on the product page) for us to restock IT and then process it in 1-2 business days when it is restocked. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level. Our goal is to offer you the best shipping options, no matter where you live. In order to arrange the delivery for you in time, please fill in your full shipping address including phone number and zip code.Ģ. We arrange the delivery within 3 working days.
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